Terms of Use

These Terms of Use (“Terms”) govern your use of the Crispin Grey website (the “Website”) and your purchase of original artworks, digital artworks, and prints (“Products”) from Crispin Grey. By accessing or using the Website and/or purchasing Products, you agree to be bound by these Terms. Please read them carefully.

General

Agreement to Terms: By using our Website or purchasing Products, you confirm that you are at least 18 years old or have the consent of a parent or guardian, and you agree to these Terms. If you do not agree to these Terms, you must not use our Website or purchase any Products.

Changes to Terms: Crispin Grey reserves the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

About Crispin Grey: Crispin Grey operates as an online platform selling original artworks, digital artworks, and prints. All Products are the original creations of Crispin Grey unless otherwise stated.

Products and Orders

Product Descriptions: We strive to ensure that all Product descriptions, images, and pricing are accurate. However, we do not warrant that Product descriptions or other content on the Website are entirely accurate, complete, reliable, current, or error-free. Colours may vary slightly from how they appear on your screen due to monitor differences. Original artworks may have unique characteristics inherent to the artistic process.

Availability: All Products are subject to availability. We reserve the right to limit the sales of our Products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue any Product at any time.

Pricing: All prices are listed in GBP (£) unless otherwise specified. Prices are subject to change without notice. The price charged for a Product will be the price in effect at the time the order is placed.

Order Acceptance: Your placement of an order does not necessarily mean that we accept your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to Product availability, errors in the description or price of the Product, or error in your order. If we cancel an order after you have been charged, we will issue a full refund.

Payment: All payments are processed securely through our chosen third-party payment providers. Crispin Grey does not store your credit card details. By submitting an order, you authorise Crispin Grey to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees.

Digital Artworks: Digital artworks are provided as downloadable files. Upon successful payment, you will receive a link to download your purchased digital artwork. These files are for personal use only and may not be redistributed, reproduced, or used for commercial purposes without explicit written permission from Crispin Grey.

Shipping and Delivery

Shipping: We will ship Products to the address provided by you during the checkout process. Shipping costs and estimated delivery times will be calculated and displayed at checkout.

Delivery: We are not responsible for delays caused by the shipping carrier, customs, or circumstances beyond our reasonable control. Risk of loss and title for items purchased from Crispin Grey pass to you upon our delivery to the carrier.

International Shipping: For international orders, you are responsible for any customs duties, taxes, or import fees levied by your country.

Returns and Refunds

Original Artworks and Prints: Due to the unique nature of original artworks and prints, all sales are generally final. However, if an original artwork or print arrives damaged or there is a significant discrepancy between the description and the received item, please contact us within [Number] days of delivery with photographic evidence. We will assess the situation and may offer a refund, exchange, or store credit at our discretion.

Digital Artworks: Due to the nature of digital products, all sales of digital artworks are final and non-refundable once the download link has been provided.

Process for Returns/Refunds: If a return or refund is agreed upon, instructions will be provided via email. Items must be returned in their original condition and packaging. Return shipping costs are generally the responsibility of the customer unless the item is deemed damaged or incorrect due to our error.

Intellectual Property

Ownership: All content on the Crispin Grey Website, including but not limited to artworks, images, text, graphics, logos, and software, is the property of Crispin Grey or its content suppliers and protected by international copyright laws.

Licence for Purchased Artworks: When you purchase an original artwork or print from Crispin Grey, you acquire the physical item. However, the copyright and all intellectual property rights in the artwork remain with Crispin Grey. You may not reproduce, distribute, display, or create derivative works from the artwork without explicit written permission from Crispin Grey.

Licence for Digital Artworks: When you purchase a digital artwork, you are granted a non-exclusive, non-transferable licence to use the digital file for personal, non-commercial purposes only. This licence does not permit reproduction, redistribution, public display, or commercial use without express written permission from Crispin Grey.

User Conduct

Prohibited Uses: You agree not to use the Website for any unlawful purpose or any purpose prohibited by these Terms. You may not:

Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Products without express written permission from Crispin Grey.
Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website.
Attempt to gain unauthorised access to any portion or feature of the Website, or any other systems or networks connected to the Website.
Transmit any viruses, worms, or any code of a destructive nature.

User Comments and Feedback: If you provide comments, feedback, or suggestions, you grant Crispin Grey a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Data Protection (GDPR Compliance)

Our Commitment: Crispin Grey is committed to protecting your privacy and personal data in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and the UK GDPR (Data Protection Act 2018).

Data Collection: We collect personal data necessary to process your orders, provide customer support, and improve our services. This may include your name, email address, shipping address, and payment information.

Lawful Basis for Processing: We process your personal data on the lawful basis of:

Contract: To fulfil our contractual obligations when you purchase Products.
Legitimate Interests: To improve our services, for marketing purposes (where permitted), and for fraud prevention, always balancing our interests with your rights and freedoms.
Consent: Where required, we will obtain your explicit consent for specific data processing activities, such as sending marketing communications.

Your Rights: Under GDPR, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

Data Security: We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

International Data Transfers: If we transfer your personal data outside of the European Economic Area (EEA) or the UK, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions.

Complaints: If you have concerns about our data processing practices, you have the right to lodge a complaint with the relevant supervisory authority (e.g., the Information Commissioner’s Office in the UK).

Further Information: For detailed information on how we collect, use, and protect your personal data, please refer to our separate Privacy Policy.

Privacy Policy

Our privacy and cookie policy explains in detail how we collect, use, store, and protect your personal information, as well as your rights under applicable data protection laws, including GDPR, and provides information about the types of cookies we use on our Website, their purpose, and how you can manage your cookie preferences. By using the Website, you agree to the terms of our Privacy Policy.

Disclaimer of Warranties; Limitation of Liability

No Warranties: The Website and Products are provided “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Limitation of Liability: In no event shall Crispin Grey, its directors, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Jurisdiction-Specific Limitations: Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Crispin Grey and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

Termination by Crispin Grey: We may terminate or suspend your access to all or part of the Website, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Effect of Termination: All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you Products shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this Website or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Contact Information

Questions about these Terms and Conditions should be sent to us via our Contact page.