Shipping & Delivery
Effective Date: 23 November 2025
At Crispin Grey (“we,” “our,” or “us”), we aim to ensure your orders are shipped safely and delivered promptly. This Shipping & Delivery Policy outlines how we handle shipping, delivery times, and related information.
Shipping Destinations
We currently ship to:
United Kingdom, Europe, United States, South America, Canada, Japan, South Korea & Australia.
For regions outside our shipping list, please contact us.
Processing Time
Orders are typically processed within 3 – 5 business days after payment is confirmed.
During peak periods or sales, processing may take slightly longer.
You will receive a confirmation email when your order has been dispatched.
Shipping Methods & Delivery Times
We offer the following shipping options (may vary by location):
| Shipping Method | Estimated Delivery Time |
|---|---|
|
Standard Shipping |
3–7 business days |
|
Express Shipping |
1–3 business days |
|
International Shipping |
7–21 business days |
Please note that delivery times are estimates and may vary due to carrier delays, customs, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping may be offered for orders over a certain amount (e.g., £70).
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the recipient.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your shipment through the carrier’s website.
Please allow 24–48 hours for tracking information to update after dispatch.
Lost or Delayed Orders
While we work with trusted carriers, delays can occasionally occur due to weather, customs, or other factors outside our control.
If your order is lost or significantly delayed, please contact us as soon as possible so we can assist you.
Address Accuracy
Please ensure your shipping address is complete and accurate at the time of purchase.
We are not responsible for delays or lost shipments due to incorrect addresses.
Contact Us
For any questions about shipping, delivery or tracking, please contact us.
