Effective Date: 23 November 2025

At Crispin Grey (“we,” “our,” or “us”), we want you to be completely satisfied with your purchase. If you are not happy with your order, our Returns and Refunds Policy explains your options and how to proceed.

Returns

Eligibility:

• Items must be returned within 14 days of receipt.

• Items must be in their original condition, unused, unwashed, and with all tags and packaging intact.

• Some items (e.g., personalised or final sale items) cannot be returned. Please check the product description for details.

Return Process:

1. Contact us via our Contact page to request a return.

2. Include your order number, reason for return, and photos if applicable.

3. Once approved, we will provide instructions for returning your item.

Return Shipping:

• You are responsible for return shipping costs unless the item is defective or we sent the wrong product.

• We recommend using a trackable shipping service.

Refunds

Processing:

• Once we receive and inspect your returned item, we will notify you of the refund status.

• Approved refunds will be processed to your original payment method within 7 business days.

Partial Refunds:

• Partial refunds may be issued for items that are not in original condition, damaged, or missing parts.

Exchanges

If you wish to exchange an item for a different product or size:

• Contact us via our Contact page within 14 days of receipt.

• Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us immediately via our Contact page with photos of the item and packaging.

• We will arrange a replacement or refund, including return shipping costs.

Contact Us

For any questions about returns, refunds, or exchanges, please contact us.